Terms of Service

YouAutomate provides AI workflow automation services for UK small and medium-sized businesses, including workflow design, integration with third-party software, hosting, monitoring, and ongoing support. We typically build automations using platforms such as n8n and connected tools (CRMs, calendars, messaging apps, spreadsheets, and AI services).

Contact: info@youautomate.co.uk · +44 7885 830007 · London, United Kingdom

You may use our website for lawful purposes only. You must not attempt to gain unauthorised access to our systems, introduce malware, scrape content at scale without permission, or use the site in any way that could harm us or other users.

Content on this website (including case studies, ROI examples, and workflow demonstrations) is provided for general information. Illustrative examples may be fictional or estimated and do not constitute a guarantee of results.

Specific deliverables, timelines, integrations, and fees are agreed in a written proposal, statement of work, or order form (“Service Agreement”) between you and us. If there is a conflict between these Terms and a signed Service Agreement, the Service Agreement prevails for that project.

Our standard subscription plans (such as Starter, Growth, and Scale) describe typical inclusions on our website. Exact scope, number of workflows, supported channels, and response times are confirmed before work begins.

We may offer a free automation audit and promotional terms such as £0 setup or a first subscription month free on selected plans. Promotional terms apply only as stated on the relevant offer page or proposal and for the period specified.

• You must provide accurate information about your business and systems so we can scope work appropriately.
• A free or trial period does not oblige you to continue after the promotional term ends; standard monthly fees apply from the agreed start date unless cancelled in line with your Service Agreement.
• We reserve the right to withdraw or amend promotional offers at any time before you accept them.

Fees are quoted in British pounds (GBP) unless stated otherwise. Setup fees, monthly subscriptions, and any custom development are due as set out in your Service Agreement.

• Monthly plans are typically billed in advance on a recurring basis.
• Late payment may result in suspension of hosted workflows after reasonable notice.
• You are responsible for any third-party costs we incur on your behalf with your approval (e.g. WhatsApp Business API fees, SMS credits, premium software licences).
• Prices may be updated on renewal with reasonable notice, subject to your right to cancel.

To deliver automations successfully, you agree to:

• Provide timely access to accounts, APIs, and information we reasonably need (e.g. CRM, calendar, telephony, messaging platforms).
• Ensure you have the right to share customer and business data with us and to use automated messaging in compliance with applicable law (including PECR, UK GDPR, and WhatsApp or carrier policies).
• Review and approve workflow logic, message content, and data handling before go-live where agreed.
• Maintain the security of credentials and notify us promptly if access may be compromised.
• Use automations lawfully and not for spam, harassment, unlawful discrimination, or deceptive practices.

Automations rely on third-party platforms (e.g. Google, Microsoft, Meta/WhatsApp, HubSpot, Xero, OpenAI, and hosting providers). We are not responsible for outages, API changes, account suspensions, or policy enforcement by those providers. You must comply with each platform’s terms of use.

AI-generated content may be inaccurate or inappropriate if not properly constrained. You are responsible for reviewing automated outputs in regulated or high-risk contexts and for implementing human oversight where required.

We retain ownership of our pre-existing materials, methods, templates, and general know-how. Upon full payment of agreed fees, you receive a licence to use the custom workflows and documentation we create specifically for you as described in your Service Agreement.

You retain ownership of your data, branding, and pre-existing materials. You grant us a limited licence to use them solely to provide and improve the services.

We may refer to your business as a client (name and logo) in marketing unless you object in writing.

Each party will treat non-public business information received from the other as confidential and use it only for the purpose of the engagement, except where disclosure is required by law or the information is already public through no fault of the receiving party.

We will perform services with reasonable skill and care. Except as expressly stated in a Service Agreement, our website and services are provided “as is”. We do not warrant uninterrupted or error-free operation, specific financial outcomes, or that automations will meet every business objective.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, our total aggregate liability to you for any claim arising out of or in connection with our services or website in any 12-month period is limited to the greater of (a) the fees paid by you to us in that 12-month period, or (b) £500.

We are not liable for indirect or consequential loss, including loss of profit, revenue, goodwill, data, or business opportunity, even if we were advised such loss was possible.

Either party may terminate a subscription or Service Agreement as set out in that agreement. We may suspend services immediately if you breach these Terms, fail to pay, or if continued service would expose us to legal or platform risk.

On termination, you remain liable for fees due. We will provide reasonable assistance to export or transition workflows where agreed and paid for; third-party accounts remain your responsibility.

• These Terms are governed by the laws of England and Wales.
• Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your rights as a consumer if applicable.
• If any provision is held invalid, the remaining provisions remain in effect.
• We may update these Terms by posting a revised version on this page; continued use of the website after changes constitutes acceptance of the updated Terms.

Questions about these Terms: info@youautomate.co.uk.